Frequently asked questions

How do I order a personalised Frame?

You can personalise your frame by selecting your frame size & colour then simply add notes of wording and background choice.
  • Choose a background from the selection on the item images
Small Frames are 20cm x 25cm
Can include 1 - 6 words up to a maximum length of 10 letters.
Medium frames are 30cm x 30cm
Can include 1 – 10 words up to a maximum length of 14 letters.
Large frames are 40cm x 40cm
Can include (please email).

If your not sure please email prior to ensure your wording fits.
  • Choose a frame colour
Black, White & Natural
  • Choose a layout
Crossword: This style is based on the traditional scrabble board with words interlocking. We arrange according to frame size, whether it is landscape or portrait and of course word length.
Horizontal: This style is where the words are laid out on the tradition left to right way. Ideal for names, phrases and when including a picture.

When will my item arrive?

Please allow 3-5 days to create your frame. It will then shipped via your selected method. Both our shipping methods are fully tracked and sent via Australia Post. We also offer free local pre-arranged pick up from Balmain, NSW, Sydney CBD or St Peters by appointment.

Standard parcel post is typically up to 4 working days but please allow extra time for non-metro areas.

Express post is typically the next working day but please allow extra time for non-metro areas.

If you require an item as a last-minute gift or by a certain time please contact us before placing your order.

 

What happens if my item arrives damaged or not at all?

If your item has not yet arrived firstly check the tracking information on the Australia Post website using the tracking number we sent via email. If you still have questions about its whereabouts please feel free to contact us.

We package our items to avoid damaged however the delivery methods are beyond our control. If your item arrives damaged please contact us straight away with any issues. PLEASE NOTE** keep all your packaging and contents how you found it.

 

I need help with ideas?

  • Backgrounds
If you require a background that is not listed on our site please get in touch and we will endeavour to accommodate your request.
  • Word combinations
If you require inspiration or ideas we can help! Our most popular layout is crossword, however not all words can fit this layout. If your selected words do not fit we will be in contact. Horizontal layouts are suited to short phrases or slogans.

 

I want to cancel / change my order?

Please contact us as soon as possible. However, if your frame is in production or completed we will not be able to refund, changes may be possible depending on what stage the production is it.

 

I forgot something or I still need help!

Please use our contact us page. We aim to reply to emails within 24-36 hours. For an quicker reply please call us.