Frequently asked questions
How do I order a personalised Frame?
Choose a background from the selection on the item images
Medium frames are 30cm x 30cm
Can include 1 – 10 words up to a maximum length of 14 letters.
Choose a frame colour
Choose a layout
When will my item arrive?
What happens if my item arrives damaged or not at all?
I need help with ideas?
I want to cancel / change my order?
Please contact us as soon as possible. However, if your frame is in production or completed we will not be able to refund, changes may be possible depending on what stage the production is it.
I forgot something or I still need help!
Please use our contact us page. We aim to reply to emails within 24-36 hours. For an quicker reply please call us.